Managing hints

This feature lets you present users with a set of predefined options as clickable buttons, making interactions smoother and more focused.

How hints work

When you add a hint to a content:

1. The user will see this hint as interactive button after the Agent's response

2. Clicking a button sends the hints' text as if the user had typed it

3. The Agent will respond based on the content that matches the selected hint

This feature is especially useful for guiding users through specific processes or steering the conversation toward predefined topics.

How to add hints

To add hints to a content:

1. Go to the content creation or editing screen

2. Find and open the "Advanced: hints" section under "Advanced"

3. Click Add to insert a new hint

4. Enter the text you want to appear on the button

5. Repeat the process to add more hints, then save your changes by clicking the "confirm" button at the bottom right

To delete a hint, click the red button next to each one.

Benefits of using hints

• Guides the user: helps users navigate through predefined options

• Reduces errors: limits the chances of unexpected or misunderstood inputs

• Improves user experience: makes interactions smoother and more intuitive

• Increases efficiency: speeds up the process of getting the desired information

Example conversation flow

User: "I'm having a problem with my computer."

Agent: "Sorry to hear that. I can help you fix it. What kind of problem is it?"

Hints:

• The computer won't turn on

• The internet connection isn't working

• An application is not responding

• Something else

User: [Clicks "The computer won't turn on"]

Agent: "I understand your computer won't turn on. Let's try a few steps to fix it. First, check that the power cable is properly connected. Have you checked?"

Hints:

• Yes, the cable is connected correctly

• No, the cable wasn't plugged in

Tips for effective use of hints

1. Limit your hints to 2–5 to avoid overwhelming the user

2. Make sure there are matching contents for each hint (or at least that the generative AI knows how to respond correctly)

3. Regularly update the hints based on the most common user interactions

Smart use of suggestions can transform your Agent from a simple assistant into an interactive, effective guide that will significantly improve user engagement and satisfaction.