Default responses

Default responses in AIsuru offer a useful way to handle situations where the Agent doesn't understand a request.

What are default responses

Default responses are standard replies your Agent can give users when it doesn't know how to answer a question.

How to edit default responses

• Go to your Agent's Contents;

• From the menu, select "Default responses".

From this section you can edit the base default response and add additional default responses.

Base default response

The base default response is what your Agent says when it runs into an error.

To change it, edit the text field and click the "Save" button on the right. If you want to restore it to its original value, click "Reset".

Custom default responses

In some cases, you can show a custom response that the Agent will give users instead of the base response.

To do so, click the New default response button and enter the response.

Remember that you must specify at least one of the following:

• Required topic;

• Role to assign the response to;

• Date or location.

Inside the creation panel, you can also:

• Add additional answers;

• Mark the response as conclusive;

• Add media and links;

• Advanced: add suggestions, tags, context, code snippets, change the timeout, and modify the DCM integration.

Using default responses effectively

To get the most out of your default responses:

• Write clear, concise responses that guide the user toward a resolution;

• Consider different scenarios and create specific responses for each;

• Regularly update responses to make sure they stay relevant.