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The welcome message is how your Agent will introduce itself to users when they start a conversation. A good welcome message can also point users toward the kinds of questions your Agent can answer.
To edit your Agent's welcome message:
Go to your Agent's Contents
Go to the "Welcome message" tab and enter the text you want in the text box
The welcome message uses the Persona name, not the Agent name: if you want the welcome message to update automatically when the name changes, replace the Persona name with {0} in your welcome message. For example, if you write "Hi! My name is {0}, how can I help you today?", users will see the Agent's name in place of {0}.
Once you've customized the message, you have two options:
Click "Save" to confirm your changes
Click "Reset" to revert to the default message
The welcome message is different from the opening question you can configure in sharing layouts. While the welcome message is always the same, the opening question can generate different responses through the generative AI.
Introduce yourself in a friendly tone
Briefly explain what your Agent can do
Invite users to ask specific questions
Keep the tone consistent with the personality you want your Agent to have
With an effective welcome message, your users will immediately know how to get the most out of your Agent and what kinds of questions they can ask.
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