Welcome message
The welcome message is how your Agent will introduce itself to users when they start a conversation. A good welcome message can also point users toward the kinds of questions your Agent can answer.
How to customize the welcome message
To edit your Agent's welcome message:
Go to your Agent's Contents;
Go to the "Welcome message" tab and enter the text you want in the text box.
The welcome message uses the Persona name, not the Agent name: if you want the welcome message to update automatically when the name changes, replace the Persona name with {0} in your welcome message. For example, if you write "Hi! My name is {0}, how can I help you today?", users will see the Agent's name in place of {0}.
Reset and save
Once you've customized the message, you have two options:
Click "Save" to confirm your changes;
Click "Reset" to revert to the default message.
🔔 The welcome message is different from the opening question you can configure in sharing layouts. While the welcome message is always the same, the opening question can generate different responses through the generative AI.
Tips for a good welcome message
Introduce yourself in a friendly tone;
Briefly explain what your Agent can do;
Invite users to ask specific questions;
Keep the tone consistent with the personality you want your Agent to have.
With an effective welcome message, your users will immediately know how to get the most out of your Agent and what kinds of questions they can ask.
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