Troubleshooting
AIsuru provides several indicators and solutions to help you deal with issues that may arise with generative AI providers. This guide will help you quickly identify and resolve the most common problems.
Temporary provider issues
It's normal for providers like OpenAI or Anthropic to occasionally experience temporary outages. These issues usually resolve within 30 minutes, but in some cases the fix may take several hours. Problems can be limited to a specific model or may affect all of the provider's models.
No action is required on your part: the service will resume automatically.
AIsuru cannot resolve issues with individual providers, but it does provide the tools to detect disruptions and quickly implement a solution.
Provider issue indicator
When you interact with an Agent that uses a provider that is experiencing problems, you'll see an empty icon with red borders ⚠️ signaling a potential issue.
This indicator appears automatically when the selected provider is having difficulties.
How to switch providers when there's a problem
AIsuru can't fix a provider's outage, but it does let you avoid service disruptions for your users. You just need to select a different provider and model to keep your Agent available to users.
Response processing time
Another common issue is response processing time. Each generative AI request has a maximum of 180 seconds (90 seconds for LLM models without reasoning) to complete processing. If the model can't produce a response within that time:
The request is automatically interrupted;
The Agent shows the generic error message: "I'm sorry, my responses are limited. You need to ask me the right questions";
A descriptive error in red will appear in the chat area communicating the problem. (Example: Error: Anthropic Message call failed with status code: RequestEntityTooLarge - Request Entity Too Large, content:)
This time limit is a safety measure to prevent the Agent from getting stuck in excessively long processing cycles, ensuring a better overall user experience.
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