# Support and maintenance

AIsuru is committed to providing **comprehensive support** and **effective maintenance** to keep your PaaS platform running at its best. This section outlines the resources and processes available to help users manage and optimize their experience with AIsuru.

### Technical assistance and support

For any issues or questions related to your PaaS platform, our support team is always available:

* **Documentation**: consult AIsuru's official documentation;
* **Manuela**: Manuela is AIsuru's support Agent; once logged in, you can interact with her on any web page — just click the purple button  on the right side of the screen;
* **Support email**: if Manuela can't resolve your issue, she'll offer to open a support ticket and the AIsuru team will get back to you by email.

### Scheduled maintenance

To ensure optimal performance and security, we carry out regular maintenance:

* Users will receive **advance notice** of scheduled maintenance windows;
* Maintenance is planned **during low-traffic hours** to minimize disruptions.

You don't need to do anything to update the platform — just come back after the update to discover what's new!

AIsuru is committed to providing comprehensive support and effective maintenance to ensure your experience with the PaaS platform is always at its best.


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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
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```

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.