Connect your agent to Whatsapp Business (?)
Connecting an AIsuru Agent to WhatsApp Business lets users interact with the Agent through WhatsApp, which can be useful for customer service, assistance, and other messaging-based experiences.
How the integration works
The integration requires access to the official WhatsApp Business Platform through a provider or partner that supports the required API integration.
The general process is:
Choose a WhatsApp Business provider that supports external AI integrations.
Configure your WhatsApp Business account and API access with that provider.
Connect the provider-side integration to your AIsuru Agent.
The exact technical procedure depends on the provider you choose.
Provider options
Examples documented for this type of integration include:
Respond.io;
Vonage;
other Meta-authorized providers that support the integration you need.
Provider capabilities, commercial terms, onboarding requirements, and supported workflows can change, so confirm the current details directly with the provider before implementation.
Pricing
WhatsApp Business Platform pricing can vary by message category, destination market, volume, and provider.
Meta moved the platform to a per-message pricing model for applicable template messages in July 2025, and providers may also apply their own platform or service fees.
For this reason, do not rely on a single fixed per-message estimate when planning the project. Request a current quote from the provider and review the current WhatsApp Business Platform rate card for the markets and message categories you expect to use.
Considerations before implementation
Cost
Messaging costs can become significant at higher volumes. Estimate the expected traffic and understand both Meta charges and provider fees.
Provider dependency
The integration depends on the provider's onboarding process, APIs, capabilities, support, and implementation timeline.
Technical complexity
Configuration varies between providers and may require provider-specific API work or middleware.
Recommended process
Estimate the expected message volume and use cases.
Contact one or more suitable WhatsApp Business providers.
Request a detailed commercial and technical proposal.
Confirm the integration architecture and implementation responsibilities.
Prepare and test the AIsuru Agent for the WhatsApp experience.
Test the complete messaging flow before making it available to users.
Important: Procedures, costs, supported message types, and timelines vary by provider. Confirm the current requirements before starting the implementation.
Support
If you need help evaluating a WhatsApp Business integration for AIsuru, contact the AIsuru team through Manuela.
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