# WhatsApp Business integration

Integrating your Agent with WhatsApp Business lets you offer automated support directly on the world's most widely used messaging platform. This feature is especially useful for businesses that want to automate customer service or provide 24/7 assistance to their customers.

### How the integration works

To integrate an AIsuru Agent with WhatsApp Business, you need to go through a **WhatsApp Business Service Provider** authorized by Meta. These partners provide access to WhatsApp's official APIs and manage the required technical infrastructure.

#### Integration process

1. **Choose a WhatsApp Business partner**: select an authorized provider that supports third-party AI integrations;
2. **Set up the integration**: the partner will handle connecting your WhatsApp Business account to their APIs;
3. **Connect your Agent**: once the base is configured, you can integrate your AIsuru Agent through the partner's APIs.

### Recommended partners

Some of the most reliable providers in the industry include:

* [**Respond.io**](https://respond.io/): official WhatsApp partner with a solid track record
* **Vonage**: provider with comprehensive business communication solutions
* Other Meta-certified partners available in the official directory

{% hint style="info" %}
💡 Contact your chosen partner directly for a personalized quote, as each provider has its own pricing and integration methods.
{% endhint %}

### Cost model

WhatsApp Business uses a **conversation-based pricing model**. As an example, estimated at around €0.0572 per conversation.\
\
**What counts as a conversation?**\
Each message sent or received is counted separately.

#### Practical example

For a simple restaurant reservation:

* Customer: "I'd like to book a table"
* Agent: "For how many people and when?"
* Customer: "2 people at 8:30 PM"
* Agent: "Perfect, reservation confirmed"

**Total cost**: 4 messages × €0.0572 = €0.23

### Important considerations

#### Challenges

* **Costs**: per-conversation pricing can add up quickly at high volumes
* **Partner dependency**: the entire project depends on the timeline and costs of your chosen provider
* **Technical complexity**: requires specific configurations that vary for each partner

### How to proceed

1. **Assess the financial feasibility**: calculate the expected message volume and associated costs
2. **Contact a WhatsApp partner**: request a detailed quote for the integration
3. **Plan the implementation**: define the timeline and approach with your chosen partner
4. **Configure your Agent**: prepare your AIsuru Agent for the integration

⚠️ **Important note**: each partner has different procedures, costs, and timelines. It's essential to get specific information from your chosen provider before moving forward with the project.

### Support

For more information about WhatsApp Business integration or to discuss your specific case, contact our AIsuru team through Manuela.


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